Terms and Conditions
Orders of items that are in stock are dispatched within a week by “next working day” delivery service. Standard items that have to be made are delivered in 7-14 days. Bespoke items are usually delivered within 2-3 weeks, depending on the quantity.
Delivery costs are calculated by weight. All deliveries are handled by TNT, or Royal Mail for smaller orders, and sent overland. We dispatch to the UK only. Standard rates apply within mainland England, Wales and parts of Scotland, including Glasgow, Edinburgh and Aberdeen.
If your order is to be delivered to Channel Islands, Isle of man, Northern Ireland, Scottish Highlands, Hebrides, Orkney Islands or Shetland Islands, further delivery charges may be added. We will contact you with details of these charges and you will not incur any further costs until you have authorised the revised charge.
Tracking of your item is available through contacting customer support on 020 7987 1184.
Cancellation / Return / Refund Policy
We strive to make sure you find the product you need and provide the highest quality items so you don’t have to deal with returns. However, if you are unsatisfied with your purchase, we aim to make the returns process as simple as possible.
An order for standard product(s) may be cancelled if we are notified in writing before the product has been dispatched.
An order that has been dispatched cannot be cancelled and will be subject to our returns policy.
If you have decided to return your products(s) to Aianos, we will refund the cost of the guard minus a restocking fee, provided the items are returned to us in ‘as new’ condition.
To return a product you must notify us within 7 days from date of delivery. We will issue a Returns Authorisation Number and advise you of the restocking fee. The Returns Authorisation number will be valid for 14 days. It is your responsibility to return the goods to us at your own cost and risk. Aianos may be able to arrange collection of the product(s) on your behalf for a fee which will be advised at the time of booking such a service.
We will issue the balance of your refund within 30 days of cancellation or from when we receive the goods, whichever is later.
The goods must be unused and ‘as new’ in their original packaging including all manuals and accessories.
C. Aiano and Sons is a manufacturer of wire guard products. When an order includes a product or products that were made specifically for a particular customer, the order cannot be cancelled or returned unless the guards do not correspond to the Order Confirmation.
Order Confirmations are sent by Aianos to the customer in advance of manufacturing orders for bespoke guards. Order Confirmations give the guard description, measurements and specifications. The customer must approve the order confirmation in writing before Aianos commences production.
This does not affect your statutory rights. Please call customer services for advice or more information on 020 7987 1184.
Reservation of Title
Title to the goods shall remain vested in and shall not pass to you until the purchase price for the goods has been paid in full and received by C. Aiano & Sons. Until title to the goods passes:
1. We shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of the goods;
2. C. Aiano & Sons and its agents and employees shall be entitled at any time and without the need to give notice enter upon any property upon which the goods or any part are stored, or upon which we reasonably believe them to be kept;
3. You shall store or mark the goods in a manner reasonably satisfactory to us indicating that title to the goods mains vested in us; and
4. You shall insure the goods to their full replacement value, and arrange for us to be noted on the policy of insurance as the loss payee.
Irrespective of whether title to the goods remains vested in us, risk in the goods shall pass to you upon delivery.
PCI DSS compliance
Credit Card Data
Should you make a purchase from Aianos using a credit or debit card, we will not store your card details. We will not share your data with any third parties.
Collection of Information
- We collect personally identifiable information like names, postal addresses, email addresses and telephone numbers when voluntarily submitted by our customers. This information is used for our records only.
- We use this information for internal use only and do not share this information with third parties.
- Only one destination address may be given for each order. If you want your order to be sent to several destinations please contact us on 020 7987 1184.
- Should you make a purchase from Aianos using a credit or debit card, we do not intend to store or currently store your card details. We will not share your data with any third parties.
- Customers can communicate with us by Telephone 020 7987 1184, by email email@example.com, by fax 0207 538 2786, or through our website form: CONTACT US
Protecting your personal details on our website
Last updated: 12 December 2011
The Website is brought to you by C. Aiano and Sons, Ltd. C. Aiano and Sons, Ltd. believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address in Further Information below.
1. Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
2.1.7. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.8. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at C. Aiano and Sons, Ltd., 64-70 Chrisp Street London, E14 6LR.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4. We do not store debit or credit card information.
3.5. We do not share debit or credit card information with third parties.
4. The Internet
4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out in Further Information below) at any time if you change your mind.
4.2. Please remember that communications over the Internet, such as emails and web mails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3. We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
5. Turning off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at firstname.lastname@example.org or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at email@example.com or write to us at the address above to update your Personal Data.